讲座：Schadenfreude: A Counter-normative Observer Response to Workplace Mistreatment
主 题：Schadenfreude: A Counter-normative Observer Response to Workplace Mistreatment
讲座嘉宾：Xinxin Li (李欣欣) ，Ph.D. candidate in the Department of Management & Organisation at the National University of Singapore University
地 点：上海交通大学 徐汇校区新上院 S202教室
Although almost all employees have heard of or witnessed their colleagues being mistreated, we have an incomplete understanding of how employees perceive and respond to such events. Whereas past research has established that observer emotions can be congruent with victim emotions, we examine observer schadenfreude, an incongruent emotion that is also prevalent in organizations. Based on appraisal theories of emotion, we propose a process model of schadenfreude emergence and development: initial schadenfreude occurs when observers appraise mistreatment incidents as relevant and conducive to their goals; this initial feeling evolves into either righteous or ambivalent schadenfreude, depending on observers’ secondary appraisals of victim deservingness. We also address the implications of schadenfreude for observer behavior. Our model extends current knowledge about observer reactions and helps us understand the persistence and pervasiveness of workplace mistreatment.
Xinxin Li is a Ph.D. candidate in the Department of Management & Organisation at the National University of Singapore. She received her bachelor’s degree in management from Renmin University of China. Her research focuses on the antecedents of workplace mistreatment (e.g., incivility, social undermining, and abusive supervision) and victim and observer reactions to workplace mistreatment. Her research has been accepted in leading journals, including the Academy of Management Review and the Journal of Vocational Behavior. Xinxin has received several awards for her research and review work, including the OB SIG Best Paper Award in the 2016 European Academy of Management Conference and the Outstanding Reviewer Award from the OB Division of the Academy of Management (2016, 2017).